Reference

How We Handle Your Information

We collect the details needed to run your account, process bKash and Nagad deposits, verify withdrawals and keep your login secure. Everything we store ties directly to a service you asked for—no silent tracking, no data sales.

Clear collection purposesLocal payment privacyAccount security logsData access requestsDeletion on close
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09 bed How We Handle Your Information
POLICY CONTACT

Reach Us About Your Data

If you want to see what information we hold, request corrections, ask us to delete your closed account, or raise a privacy concern, use any of the three paths below. Our team will confirm your identity before sharing account details to protect your security.

Live Chat Open the chat bubble on any page, tell the agent you have a privacy question, and they will walk you through the request form or escalate to our data officer within the same session.
Email Privacy Team Send your request to our dedicated privacy inbox with your registered account email and a brief description of what you need—access report, correction, or deletion—and we will reply within five business days.
Account Settings Log in, visit the Privacy section under Settings, and submit a formal data-access or deletion request. The form captures your account ID automatically so we can locate your records without additional back-and-forth.
DATA SAFEGUARDS

How We Protect What You Share

Every piece of information you provide—from your mobile number to your bKash PIN confirmation—passes through encryption layers, sits behind access controls, and gets reviewed under strict retention schedules. We built these practices around real account flows so security never blocks speed.

Collection Transparency

We gather your name, email, phone number, payment details and device data only when you register, deposit, play or contact support. Each category serves a clear function: identity verification, wallet clearing, session security or customer care.

Cookie & Tracking Notice

Our site uses session cookies to keep you logged in, analytics cookies to measure page performance, and fraud-detection pixels to flag suspicious patterns. You can review or block non-essential cookies through your browser settings without losing core account access.

Account Security Logs

We record login timestamps, IP addresses, device fingerprints and withdrawal requests to detect unauthorized access. If we spot an unusual session we will lock the account and ask you to verify via SMS before restoring access.

Retention & Deletion

Active account records stay accessible while you play. Once you close your account we retain transaction history for six years to meet financial record-keeping requirements, then purge all personal identifiers. Request deletion anytime through the contact paths above.

Common Data Questions

We ask for your full name, mobile number, email address and date of birth during registration so we can verify your identity, send account alerts, process bKash or Nagad deposits, and comply with age-restriction rules in supported regions.

We share transaction data with payment processors like bKash and Nagad to clear deposits, with game studios to log your session results, and with fraud-prevention partners to flag suspicious activity. We never sell your data to advertisers or marketing lists.

Log in, go to Account Settings and click Privacy, then submit a data-access request. We will email you a report within five business days showing registration details, deposit history, game logs and support tickets tied to your account.

Once you close your account we can delete most personal identifiers immediately. We must keep transaction records for six years under financial regulations, but those logs are stripped of your name and contact details after closure to protect your privacy.

We never store your bKash or Nagad PIN. When you deposit, the transaction runs through the official payment-gateway API with end-to-end encryption, and we only log the transaction reference, amount and timestamp on our side for account reconciliation.

Yes. Open any promotional email and click the unsubscribe link at the bottom, or visit Account Settings and turn off marketing notifications. You will still receive essential messages about deposits, withdrawals and security alerts.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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